Terms of Sales & Privacy Policy

  • Home

 1. Introduction

1.1 These Website Terms of Sale apply to all sales made from Hajar Art Accessories and Jewelry International Website www.hajar-art.com.

1.2 It is important that you read these Website Terms of Sale (“Terms of Sale”) carefully before ordering any products from this Website (“Product(s)”) and ensure you understand them.

1.3 Together with our Security and Privacy policy and our below Terms of Use, they govern the relationship with you in relation to this Website and your purchase of Product(s) from this Website.

1.4 Please note that by placing an order (“Order”), you confirm that you agree to these Terms of Sale. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order from this Website.

1.5 We have the right to amend these Terms of Sale from time to time. However, each Contract will be subject to the Terms of Sale that were in force at the time of your Order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we give you a Confirmation), or we notify you of any changes to these Terms of Purchase before we give you a Confirmation.

2. Who are we?

2.1 We are Hajar Art Accessories and Jewelry, a company registered in Jordan.

2.2 Hajar Art Accessories and Jewelry will be processing your order, including taking your payment and delivering your Orders via a network of approved carriers.

2.3 If you have any questions about our Terms of Sale or a problem with an Order, please contact our Website Customer Service department at info@hajar-art.com . We are open 9:30am to 5:30pm Amman Time Sunday to Thursday.

3. Ordering and Delivery Information

3.1 Please make sure the email address you provide is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for Order communications.

3.2 No Orders should be placed by persons under the age of 18.

3.3 For delivery information, including costs, please see our Delivery Information page.

3.4 Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, we have many products on our Website and sometimes products may be incorrectly priced. You must ensure that prior to placing an Order, you have checked all relevant details about the Products you have selected as their relevant details may have changed since you last visited this Website. Product prices shown on this Website may change from time to time, for example, if the Product you are ordering is subject to a promotional discount or offer which is either applied or withdrawn during the selling period. Please note if a pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the relevant products to you at the incorrect (lower) price.

3.5 All Products displayed on this Website are subject to availability and all orders are subject to acceptance.

3.6 Prices do not include applicable sales taxes, delivery charges or other international taxes or duties which will be added to your total prior to you placing your Order.

3.7 Orders are submitted via the Website in the following way:

(a) Once you are ready to make a purchase, click on ‘Add To Shopping Bag’ to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking ‘Checkout’ to log into secure servers to complete your Order.

(b) You will be asked for your email address to proceed. At this point, you do not have to create an account with us but you are required to provide an email address to process your Order.

(c) If you have already registered with us you may enter your sign-in details to access your account.

(d) You will be required to enter your delivery and billing address details if this is your first Order or do not have an account. If you have an account, you can use the address details from your account or add a new delivery address. You will then be required to enter your payment details.

(e) If any delivery charges are payable these will then be added to the amount you will be charged.

(f) Before checking out, you must confirm you wish to make an Order and accept these Terms of Sale.

3.8 Once you have completed your Order, you may create an account with us, which requires a password. You must keep this password confidential and must not disclose it or share it with anyone else. The address that you register with must be the address that your payment card statement is sent to, however you can use a different shipping address.

3.9 Once you submit your Order, we will usually then send you a confirmatory email to acknowledge that your Order has been received (“Confirmation”). Please note that the Confirmation does not constitute acceptance of the Order, and no contract for the sale of merchandise under the Order shall come into effect, until you are notified by email that we have dispatched the Merchandise to you. At this point a contract (“Contract”) is formed and, depending on your payment method, your payment will be processed in accordance with these Terms of Sale using the payment details you have given to take payment for your Order.

3.10 You will receive a further email confirming dispatch of the Product(s) to the shipping address you have requested.

3.11 You should check each email for accuracy and let us know immediately if there are any errors using the contact details above.

3.12 When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error when we receive your Order, we will contact you and ask if you wish to proceed at the correct price.

3.13 If there are any problems with your Order (for example, we don’t have the products you wanted in stock, we can only fulfil part of your Order, or we find the price has changed), you will be contacted by a representative from the Hajar Accessorize Website Customer Services.

3.14 Please be advised that we are unable to rectify mistakes you have made on your Order so do check it carefully before checking out. Please see the section below for your rights to cancel.

 4. Payment

4.1 Payment is taken by our international sales partner.

Accepted Payment Methods

4.2 You may pay by PayPal or debit card, credit card or another alternative payment method specified as part of the checkout process. we may change the payment methods at any time, but this will not affect any existing Order. The availability of a certain payment method may depend on your geographical location. When being charged, the descriptor you will see shall include our payment gateway identified as payment gateway and will substantially look like this: ** payment gateway //Hajar**.

4.3 If you place an order on the Website, then you acknowledge and agree that: (i) payment gateway will charge you through the payment method you have selected for your Order and such other amounts that may accrue in connection with the Order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that payment gateway may use tools, software or services of payment processors to process transactions on their behalf; (iv) if your payment is not received by payment gateway for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that payment gateway reasonably prescribes; and (v) you may be charged bank or credit/debit card issuer with additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer.



4.4 The price of Products is calculated according to the rate of exchange between the base currency on the Website and the local currency of the destination country at the time you place your Order. We reserve the right to update such exchange rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.


4.5 you will be fully responsible for paying all applicable taxes directly to the relevant authority as determined by the authorities of the shipping destination country, and we shall have no responsibility or liability in connection with the foregoing.

4.6 You may need to hire a local licensed customs broker in your country according to the custom regulations in your country.

4.7 If you select not to pay taxes and duties, or refuse to accept products, in each case resulting in the products being returned or needing to be returned to us, then you will be liable for the return delivery costs and may not be reimbursed or refunded for delivery costs paid by you for making the delivery to you.

5. Delivery

5.1 Please see the Delivery Charges for details of delivery times depending on your location. We will arrange for delivery of the products and aim to deliver your order by the timing for your selected delivery method.

5.2 Ownership of the Product(s) you order shall pass in accordance with these Terms of Sale.The ownership of the Products ordered will pass to you the moment the shipping company has dispatched the Products to you (provided that you have made full payment of the Order price plus delivery charges and any other charges payable under these Terms of Sale, as applicable). You will be considered the ‘importer of record’ of the Product(s), and the shipping company will only be facilitating the importation on your behalf as your agent. You therefore need to comply with all applicable laws, regulations, and rules of the country into which you import the Product(s).

6. Products

6.1 The images of the products on the Website are for illustrative purposes only. Although we make every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products. Your products (including their labelling or packaging) may vary slightly from those images taking into consideration that most of our product is produced using natural stones that will have no consistency in its color.

6.2 Any products purchased are for non-commercial use or import, and must not be made available for re-export or resale unless agreed on this with us.

7. Cancellation Rights and Returns Policy

7.1 Hajar products are made on demand with customization and we do not offer cancelation or refund option according to this.

7.2 Our products are carefully wrapped and protected, and we guarantee receiving them in perfect shape.

7.3 We regret that it is not currently possible to exchange an item on our Website.

8. Other information you need to be aware of

8.1 We only supply products for domestic and private use. Accordingly, to the fullest extent permitted by law, we shall not be liable to you for any loss of data, loss of profit or business interruption or for any business losses that you may incur as a consequence of our failure to comply with the Contract.

8.2 We shall not be responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any event beyond our reasonable control and where we could not have taken appropriate steps to avoid such effects including third party telecommunication failures. This condition does not affect your legal rights.

8.3 If any event beyond our reasonable control takes place that affects our performance of our obligations we will notify you as soon as possible and our obligations under these Terms of Sale will be suspended and the time for performance extended for the duration of the event outside our reasonable control.

8.4 The checkout page may contain links to third party websites or services (such as PayPal and similar services) that are not owned or controlled by us. Neither we are affiliated with, have control over, and assume responsibility for the content, privacy policies, or practices of, any third-party websites. You: (i) are solely responsible and liable for your use of and linking to third party websites and any content that you may send or post to a third-party website; and (ii) expressly release us from any and all liability arising from your use of any third-party website. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third-party website that you may choose to visit.


8.5 If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale, which shall remain unaffected.

8.6 No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

8.7 Where the Contract and any communications between us have been translated from English, to the extent there is any conflict between the English version and the local translation, the English version shall prevail.

8.8 The formation, existence, construction, performance, validity, and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of Jordan

8.9 If you have a complaint relating to these Terms of Sale, we will attempt to resolve the complaint using our internal complaints-handling procedure.

8.10 This current version Terms of Sale became effective as of May 2020.

Security & Privacy

Keeping you secure online

When you shop with us online for the first time we’ll ask you for certain information (such as your email address, name, address if you register an account or for a reward card, and where you purchase a product, your payment details) to make sure that your order and delivery go smoothly. Any information you hand overreaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. You can see when you are on a secure page because the address in your browser will begin with https instead of http. And you can sleep easy because your credit card details are processed in the UK.

Secure Payments

Verified by Visa & Mastercard securecode

You can register with Visa and Mastercard Securecode through your card issuing bank. It will bring up an extra security window after you check out that requires you to input digits from a pass code that you will have set with your bank.


When you choose to pay with Paypal, your financial information is not even shared with us – Paypal handle the entire thing.

Keeping your password safe

Remember to keep your account password safe! We can help you to reset it now and then, but you will need to make sure that it stays with you and only you. Giving it out can represent a security risk and Hajar Brands Limited and Accessorize Brands Limited will not be liable for any loss or damage that might arise from this.

How we collect your information

Our primary goal in collecting personal information from you is to assist your purchase and to allow us to provide and suggest products that might interest you. To do this personal information may be collected from you in the following ways:

  • Information you voluntarily provide to us.
    • We collect information when you register or create an account, register for our reward card, consent to us sending you an e-receipt, ask to sign up for our newsletters and marketing, during the course of email exchanges with us and as part of any customer support interactions.
    • The information we collect includes name, email, date of birth, address, and telephone number, and where you purchase products online other than through Paypal, your payment details.
  • Information we collect through your use of our website.
    • We may collect through our use of cookies, pixels, beacons, log files and other technologies personal information regarding your mobile device, computer hardware and software used to access our website. This may include the following:
      • IP address of device(s) used;
      • Browser type;
      • Operating system and device type;
      • Referring website addresses;
      • Access times and dates; and
      • Approximate location e.g. London.
    • This personal information helps us to deliver more helpful information. Please see cookies for further information.
  • Information we collect from you in store.
    • We collect your email address from you if you agree to receive an e-receipt.
    • We collect your email address if you ask to sign up to our newsletters and marketing.

How we use your information

When you provide us with your personal information, we store it securely and use it for:

  • Helping to process your orders where these are made online,
  • Providing admin support for your account
  • Helping with your customer services enquiries
    • It is necessary for us to use your personal information to process your orders so you can purchase what you want.
    • It is in our legitimate interests to use your personal information when we provide admin and customer services support so that we can provide the very best service to you.
  • Crime and fraud prevention (when we might also share it with the police or other authorities if required by law)
  • Marketing
    • Where you have ‘opted in’ to receive our newsletters and marketing we use your personal information in this way with your consent.
  • Administering promotions or competitions on our Website
    • Where you enter a competition, it is necessary for us to process the data in this way in order to administer the competition and to ensure you can receive your prize if you win. Please be assured that any third parties will only use your data to fulfil your prize unless you have separately consented to them receiving your email or other contact details for marketing purposes.
  • Credit decisions (when we might also share the information with credit reference agencies, subject to your consent)
  • Analysis of our customer base and profiling
    • We use your personal information to profile in order to decide which products or services you might prefer and so these are tailored to you.
    • It is in our legitimate interest to use your personal data in this way so that we provide the best service and opportunities for you as possible.
    • You can ask us to stop processing your personal data for profiling at any time by contacting Customer Services – info@hajar-art.com 

Who do we disclose or share your information with?

We disclose your personal information to our suppliers and processors including our group company Hajar Art Limited, so that they can help us to process orders, provide administrative support, analyze our customer base to help improve our products and services. Where you have consented to receive newsletters and marketing our marketing agencies will also have access to and process your personal information on our behalf. we don’t share your information with any third parties except our suppliers who we’ve checked out first and who we appoint to work with us to provide services to you.

Due to customs, legal, regulatory, and certain practical restrictions applicable to International orders, some of our products may not be available for delivery to certain destinations outside Jordan. We reserve the right to define which products may be shipped to your delivery country of choice.

Please note that many countries have specific import restrictions on certain products of materials, and it is the responsibility of customers to check local customs regulations before placing an order for delivery outside Jordan. Hajar Art Ltd. do not offer any assistance in this process.

Please note that additional processing or administration fees may be applied by your bank or card provider.